Mitigate Risk with SCM.
In the world of vehicle recovery, speed is essential, but compliance is critical. For Secure Collateral Management (SCM), operating within a strict legal and regulatory framework isn’t just a requirement; it’s a foundational defense against significant legal risks, crippling financial penalties, and irreversible reputational damage.
Our comprehensive skip tracing workflow is designed to ensure the lawful handling of sensitive consumer data and the ethical execution of every repossession. Here’s a look at how we build a compliant, successful recovery, step-by-step.
Intake & Preparation: The 24-Hour Advantage
The process begins immediately. Within the first 24 hours of account assignment, we execute our white-glove service by aggregating data from multiple sources. This rapid action ensures we start with the most current and accurate information.
- Why it Matters: Speed and accuracy are paramount. Rapid data aggregation forms a solid, legally sound foundation for the investigation, minimizing the chance of pursuing an incorrect party or address.
- Lender Benefit: Accurate, detailed information is quickly passed to dispatched agents, increasing the probability of a successful, timely recovery.
Next, one of our 150+ in-house expert skip tracers runs the account through a proprietary Intelligent Risk Scoring model. This model prioritizes deep skip accounts with the highest potential for successful recovery based on initial data quality and delinquency history.
- Lender Benefit: We maximize your Return on Investment (ROI) by focusing our considerable investigative resources where they are most likely to yield results.
Regulatory Compliance Check: Establishing the Audit Trail
Before any action is taken, we build an unshakeable and well documented audit trail that is completely compliant.
- Why it Matters: This rigorous documentation is your primary legal defense. It provides indisputable evidence that all information was legally obtained and used appropriately, crucial for defending against compliance challenges.
- Risk Mitigation: We run mandatory checks against all vehicle recovery moratoriums including the SCRA (Servicemembers Civil Relief Act) and bankruptcy stays, without exception. Failing this check is a guaranteed legal violation leading to severe penalties.
- Lender Benefit: We ensure recovery attempts only proceed when legally permissible.
Locating Vehicles: Precision Over Guesswork
Our search is defined by its precision and due diligence, not by random guesswork.
- Baseline Searches: We begin with precise searches of standard data providers, public records, and vehicle/personal records to establish a baseline profile of potential new addresses or contacts.
- Deep Dive: We utilize specialized and proprietary databases to uncover less visible connections, such as known associates or other connections with shared or complex addresses.
- LPR Technology: We integrate industry-leading License Plate Recognition (LPR) technology and predictive analytics. This reduces the need for indiscriminate searches by focusing efforts based on established, compliant data patterns.
- Lender Benefit: Access to unique data vectors and high-probability leads allows us to pinpoint high-probability vehicle locations.
Deep Skip Techniques, Verification & Confirmation
For the most difficult cases where identity fraud or complex, intentional skips are suspected, we employ advanced, simultaneous data cross-referencing.
- Fraud Validation: This technique is critical for confirming the subject’s true identity and location, preventing mistaken repossession and validating the legal grounds for the recovery action.
- Final Verification: We cross-reference all sources to verify and validate data leads. This final check ensures the recovery attempt is based on the most current data, critical for avoiding violations of the FDCPA.
- Real-Time Vetting: We perform real-time lead verification by documenting a contact effort with all possible associates, demonstrating the good faith necessary to strengthen the legal case for recovery.
- Lender Benefit: Our tactics have allowed expert investigators to recover over 325,000 late-stage assignments, finding vehicles other vendors cannot.
Contact Protocols: FDCPA and REG F Adherence
If contact is necessary, it is executed with absolute legal adherence.
- Non-Negotiable: All legally allowable contact attempts strictly adhere to the Fair Debt Collection Practices Act (FDCPA) and REG F guidelines regarding time of day, frequency, and communication content.
- Why it Matters: Violation of these federal laws on borrower contact is the primary source of consumer lawsuits and substantial penalties.
- Lender Benefit: Protection from liability arising from illegal or harassing contact practices, ensuring every contact is legally defensible.
Asset Recovery & Closeout: Seamless Coordination
With verified leads in hand, our process ensures the fastest possible compliant handoff.
- Controlled Handoff: The best leads are forwarded to our nationwide network of 750+ repossession agents using clear, compliant protocols. This ensures the compliance chain is maintained and the agent is acting on legally verified information.
- Same-Day Action: We ensure same-day account forwarding for highly actionable leads. This minimizes the risk window by reducing the time the asset is at the confirmed location and vulnerable to being moved again.
- Lender Benefit: Faster time-to-recovery and accelerated return of collateral minimizes your loss exposure.
Final Audit and Compliance Documentation
The process isn’t over until the paperwork is complete.
- Closing the Loop: We complete the full audit trail upon recovery, confirming that every single step from initial data pull to final confirmation met both internal and federal compliance standards.
- Lender Benefit: You receive a complete, defensible legal record for every account, confirming adherence to all compliance standards and providing the necessary documentation to defend against any post-recovery legal challenges.
By embedding compliance into the core of our skip tracing workflow, SCM delivers not just results, but risk-free, legally sound results.